THE ADDRESS AND
CHOICE of proffessionals
Kilikya Hotels; aims to provide services at international standards, to brand and grow in national and international platforms, to increase the profitability of its companies and to secure the assets and understanding of its employees.
In the United Nations Sustainability Development goals, as Kilikya Hotels, we have accelerated our work by adopting all improvement and standardization principles that directly or indirectly concern the tourism sector we are in.
In order to achieve our goals, as Kilikya Hotels, we have determined our vision and mission as follows.
Our Vision: "To strengthen our innovative brand by supporting the promotion and development of the Mediterranean Region, including our stakeholders, by keeping guest satisfaction at the highest level with the understanding of continuous development and improvement, continuity in quality and sustainability in resources."
Our Mission: "To provide our guests with a privileged holiday experience by offering products and services in line with their wishes, needs and expectations with our friendly and hospitable employees".
In this context, by including sustainability studies in the existing integrated management systems as Kilikya Hotels management and employees; We undertake by adopting the following policies.
- In all our activities, we comply with the relevant laws, the current legislation, the directives and rules of the affiliated institutions and organizations and the agreements signed.
- We implement, develop and continuously improve our energy management systems with quality, environment, occupational safety and health, food safety, customer satisfaction. For this; With the belief that it can always be better, we improve guest satisfaction and continuous measurements for the continuity of our service-quality standards, by intervening when necessary.
- We ensure the loyalty of our stakeholders by resolving their complaints.
- For the continuity of the system, we budget the technological, workforce and financial resources and include them in our business plans periodically.
- We learn by giving importance to education and aiming to make education continuous for an organizational structure that is constantly developing and sharing.
- We contribute to the development of all employees by encouraging multidimensional communication.
- We increase the trust and satisfaction of our guests by offering products and services in accordance with the standards we have determined.